BETA
Hello;
> I'M HERE TO HELP YOU WITH ALL YOUR IT NEEDS_
AskJohn is that colleague, friend or family member that can always answer your computer, phone, email or other technology question when you need help, get stuck or just need some advice - except now you don't need to hassle your real colleagues, friends or family anymore... just AskJohn instead!
AskJohn is your personal IT adviser
We can help you with many IT questions and support requests
Help me setup email on my mobile phone
I bought a new printer, help me set it up
How do I create a PDF from my Word doc?
Help me pick and setup a cloud storage service
I need a website, what are my easiest options?
There are many ways to AskJohn for help
Get help using the communication channel that works best for you
TELEPHONE
Toll Free
help@askjohn
WEB
Web Portal
LIVE CHAT
with Desktop Sharing
SITE VISIT
Limited Areas
Select a plan that's right for your needs
Change plans any time as your needs change
PERSONAL
$15.95 / month
Perfect plan for a single individual needing occasional support
1 User
3 Devices
SOHO
$35.95 / month
Perfect plan for couples or a small home office needing semi-regular support
3 Users
9 Devices
FAMILY
$65.95 / month
Perfect plan for a family, a small office or others needing regular support
5 Users
15 Devices
CUSTOM
Call to discuss
If none of our standard plans suit your needs, then give us a call to discuss your individual needs
We can design a custom plan to meet your user, device and service level requirements
USERS
Each plan allows for a maximum number of named users to be attached to your account. Only named users can receive support when they contact AskJohn
DEVICES
Each plan allows for a maximum number of registered devices to be attached to your account. Only registered devices can be supported when you contact AskJohn
Service level targets to meet all needs
Each plan has been designed to meet increasing response time demands of each target group
PERSONAL
Casual
New tickets assigned
to agent within 8 hours
High priority tickets resolved within 5 days
Normal priority tickets resolved within 10 days
SOHO
Casual
New tickets assigned
to agent within 8 hours
High priority tickets resolved within 5 days
Normal priority tickets resolved within 10 days
FAMILY
Standard
New tickets assigned
to agent within 4 hours
High priority tickets resolved within 3 days
Normal priority tickets resolved within 5 days
CUSTOM
Critical
New tickets assigned
to agent within 30 minutes
High priority tickets resolved within 1 day
Normal priority tickets resolved within 3 days
Don't want to lock into a 12 month contract?
We also provide a one-off support request option without subscribing to a monthly plan
$99.95 one-time fee
Casual Service Level