Hello;

> I'M HERE TO HELP YOU WITH ALL YOUR IT NEEDS_

 

AskJohn is that colleague, friend or family member that can always answer your computer, phone, email or other technology question when you need help, get stuck or just need some advice - except now you don't need to hassle your real colleagues, friends or family anymore... just AskJohn instead!

AskJohn is your personal IT adviser

We can help you with many IT questions and support requests

Help me setup email on my mobile phone

I bought a new printer, help me set it up

How do I create a PDF from my Word doc?

Help me pick and setup a cloud storage service

I need a website, what are my easiest options?

 

There are many ways to AskJohn for help

Get help using the communication channel that works best for you

TELEPHONE

Toll Free

EMAIL

help@askjohn

WEB

Web Portal

LIVE CHAT

with Desktop Sharing

SITE VISIT

Limited Areas

Select a plan that's right for your needs

Change plans any time as your needs change

PERSONAL

$15.95 / month

Perfect plan for a single individual needing occasional support

 

1 User

 

3 Devices

SOHO

$35.95 / month

Perfect plan for couples or a small home office needing semi-regular support

 

Users

 

9 Devices

FAMILY

$65.95 / month

Perfect plan for a family, a small office or others  needing regular support

 

Users

 

15 Devices

CUSTOM

Call to discuss

If none of our standard plans suit your needs, then give us a call to discuss your individual needs

We can design a custom plan to meet your user, device and service level requirements

USERS

Each plan allows for a maximum number of named users to be attached to your account. Only named users can receive support when they contact AskJohn

DEVICES

Each plan allows for a maximum number of registered devices to be attached to your account. Only registered devices can be supported when you contact AskJohn

Service level targets to meet all needs

Each plan has been designed to meet increasing response time demands of each target group

PERSONAL

Casual

New tickets assigned

to agent within 8 hours

 

High priority tickets resolved within 5 days

 

Normal priority tickets resolved within 10 days

SOHO

Casual

New tickets assigned

to agent within 8 hours

 

High priority tickets resolved within 5 days

 

Normal priority tickets resolved within 10 days

FAMILY

Standard

New tickets assigned

to agent within 4 hours

 

High priority tickets resolved within 3 days

 

Normal priority tickets resolved within 5 days

CUSTOM

Critical

New tickets assigned

to agent within 30 minutes

 

High priority tickets resolved within 1 day

 

Normal priority tickets resolved within 3 days

 

Don't want to lock into a 12 month contract?

We also provide a one-off support request option without subscribing to a monthly plan

$99.95 one-time fee

Casual Service Level

 

AskJohn is a service by INVIDIA

 

(C) INVIDIA Corporation Pty Limited | ABN 72 071 316 517 | Australia

 

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