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EXPLORE HOW ASKJOHN CAN HELP

SERVICES

Things that AskJohn can help you with

Can't see what you are looking for? Contact AskJohn to see if we can help or provide advice

COMPUTERS AND

OPERATING SYSTEMS

  • Apple Mac desktop and laptop computers

  • Apple macOS Sierra 10.12 and Mac OS X 10.11 El Capitan

  • Microsoft Windows desktop and laptop computers

  • Microsoft Windows 10 and Windows 7

  • Users, profiles, security and virus protection

  • Web browsers, downloading and privacy

  • Performance tune-ups

  • Data backup advice

  • Installation of new software and software advice

  • Configure newly connected printers and scanners

MOBILE AND TABLET DEVICES

  • Apple iOS devices (including Apple TV 3 & 4 gen)

  • Apple iOS 10 and iOS 9

  • Google Android Phone and Tablet devices

  • Google Android 6 Marshmallow and 5 Nougat

  • General settings, including carrier call forwarding, voicemail and other mobile network settings

  • Setting up email accounts

  • General setup and use of device features

  • Browsers, privacy, bookmarks and sharing

  • Setting up and using Apps (see Apps section below)

NETWORKING AND WIRELESS

  • NBN and ADSL routers and modems

  • Wireless 4G modems

  • In-built computer / laptop / mobile / tablet wireless

  • Setting up and connecting to the Internet

  • Setting up and managing Wi-Fi

  • Managing users

  • Managing security and access (inc. parental controls)

  • Setting up and connect to basic home networking

EMAIL AND COLLABORATION

  • Microsoft Office 365

  • Cloud Exchange

  • POP

  • IMAP

  • Webmail

  • iCloud, Gmail and Outlook/Hotmail

  • Setup and configuration on any supported computer, mobile or tablet device

  • Administration of user accounts, mailboxes and SPAM controls on any supported platform

  • Migrating email accounts/mailboxes

  • Domain registration/renewal and new email services

APPS AND CLOUD SERVICES

  • Apple App Store (iOS, Mac and Apple TV)

  • Google Play and Google Apps

  • Microsoft Office 365

  • Microsoft Office 2015 and 2016 (Word, Excel, etc)

  • Zoho, Saasu, OneDrive, Dropbox and more

  • Setup and configuration of account

  • Administration of user accounts and other features

  • Help using features

  • App purchasing advice

  • Ordering new services

WEBSITES

  • Wordpress

  • WIX

  • HTML

  • Domains

  • DNS

  • Advice on best website options for you

  • Managing existing accounts via a control panel (not including website changes/updates)

  • Ordering new website hosting accounts and features (not including setting up a website)

  • Domain registration and DNS management

Things that AskJohn can't help you with

Not sure if we can help you? Contact AskJohn to enquire

  • AskJohn uses remote desktop access to provide some computer/laptop support services - your computer may need to be working and connected to the Internet for our service to help you
     

  • AskJohn does not support hardware related problems or upgrades

  • AskJohn does not currently provide support for business or enterprise customers. Our current support services are designed for individuals, families and very small businesses (around 5 people) that operate a standalone or basic home network style setup. If your support needs are greater than this, then unfortunately we won't be able to help you at this time

Site visits...

 

AskJohn is currently in our BETA phase. This means that we are still expanding and improving our services and processes. As we progressively add new supported devices, apps and rollout our supported site visit locations, we will be in contact with our customers to let them know as these new things become available in their area. But right now, we can arrange site visit appointments for customers in the Canberra area only

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