Things that AskJohn can help you with
Can't see what you are looking for? Contact AskJohn to see if we can help or provide advice
COMPUTERS AND
OPERATING SYSTEMS
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Apple Mac desktop and laptop computers
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Apple macOS Sierra 10.12 and Mac OS X 10.11 El Capitan
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Microsoft Windows desktop and laptop computers
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Microsoft Windows 10 and Windows 7
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Users, profiles, security and virus protection
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Web browsers, downloading and privacy
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Performance tune-ups
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Data backup advice
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Installation of new software and software advice
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Configure newly connected printers and scanners
MOBILE AND TABLET DEVICES
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Apple iOS devices (including Apple TV 3 & 4 gen)
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Apple iOS 10 and iOS 9
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Google Android Phone and Tablet devices
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Google Android 6 Marshmallow and 5 Nougat
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General settings, including carrier call forwarding, voicemail and other mobile network settings
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Setting up email accounts
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General setup and use of device features
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Browsers, privacy, bookmarks and sharing
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Setting up and using Apps (see Apps section below)
NETWORKING AND WIRELESS
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NBN and ADSL routers and modems
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Wireless 4G modems
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In-built computer / laptop / mobile / tablet wireless
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Setting up and connecting to the Internet
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Setting up and managing Wi-Fi
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Managing users
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Managing security and access (inc. parental controls)
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Setting up and connect to basic home networking
EMAIL AND COLLABORATION
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Microsoft Office 365
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Cloud Exchange
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POP
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IMAP
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Webmail
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iCloud, Gmail and Outlook/Hotmail
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Setup and configuration on any supported computer, mobile or tablet device
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Administration of user accounts, mailboxes and SPAM controls on any supported platform
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Migrating email accounts/mailboxes
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Domain registration/renewal and new email services
APPS AND CLOUD SERVICES
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Apple App Store (iOS, Mac and Apple TV)
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Google Play and Google Apps
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Microsoft Office 365
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Microsoft Office 2015 and 2016 (Word, Excel, etc)
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Zoho, Saasu, OneDrive, Dropbox and more
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Setup and configuration of account
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Administration of user accounts and other features
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Help using features
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App purchasing advice
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Ordering new services
WEBSITES
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Wordpress
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WIX
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HTML
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Domains
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DNS
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Advice on best website options for you
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Managing existing accounts via a control panel (not including website changes/updates)
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Ordering new website hosting accounts and features (not including setting up a website)
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Domain registration and DNS management
Things that AskJohn can't help you with
Not sure if we can help you? Contact AskJohn to enquire
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AskJohn uses remote desktop access to provide some computer/laptop support services - your computer may need to be working and connected to the Internet for our service to help you
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AskJohn does not support hardware related problems or upgrades
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AskJohn does not currently provide support for business or enterprise customers. Our current support services are designed for individuals, families and very small businesses (around 5 people) that operate a standalone or basic home network style setup. If your support needs are greater than this, then unfortunately we won't be able to help you at this time